Need Help Understanding Medical Bills?

Medical bills for humans graphic.png

By: Colleen McCrum

Do you need help understanding your medical bills? If you do, you’re in luck, because Rex is an expert and he wants to help you become one too! Rex is going to be sharing more of this type of information on our blog and social media channels, so stay tuned to make sure you don’t miss any of his tips! Today, Rex wants to explain a few basic terms to help you decode those bills. These are some of the terms you might see on a bill you receive from your provider.

Statement date: this is the date your healthcare provider printed the bill.

Paw tip: if you scan your bill looking for a due date, you probably won’t find one. Most medical bills don’t have due dates. Instead, they are due upon receipt. (This means that you should pay it, or set up a payment plan, as soon as possible!)

Account number: this number uniquely identifies you.

Paw tip: It is a good idea to know this number, because you will need it if you have to contact your provider with questions about your bills.

Service date: the bill you received should have the dates you received each service.

Paw tip: you should double check that the service date listed on your bill is a day you actually went to the doctor and received the stated service. This is sometimes an area where errors happen on medical bills. One expectant mother told the RexPay team, “One time I paid for something that I know was a mistake, because I know I didn’t go to the doctor that day, but I didn’t know what to do about it, so I paid it anyway.” If this happens to you, give your provider a call and get the mistake corrected before you pay it..

Description: this briefly describes the service you received.

Paw tip: if it is describing something you didn’t receive, there may be an error and you may need to call your provider!

Charges: this is the total cost of the services received, without taking into account how much insurance will cover.

Adjustment: this is an amount that the healthcare provider has agreed not to charge.

Insurance payments: this is the amount that has been paid by your insurance.

Patient payments: the amount you are responsible for.

Payable to: this is who you owe.

Paw tip: Sometimes the name and address of the healthcare provider on your bill is not where you are supposed to send the payment. Instead, there might be another address on the bill that says something like, “Payable to” or “Mailing Address.”

Rex knows that this is just the tip of the iceberg when it comes to confusing medical bill terms and it seems like a lot to learn. The good news is that with the RexPay app, Rex does a lot of this thinking for you! When you upload a bill through RexPay, Rex decodes these terms for you. For example, he will figure out where the bill needs to go, and you don’t have to think about which address you need to send the bill to. Rex also gives reminders in the app that let you know if you have an outstanding bill that needs to be paid. It’s still good to learn the ins and outs of medical billing as a patient, but always remember Rex is here to to rescue you.